Two premium locations, Bangkok
B2C Boutique Spa
Situation
High foot traffic, but low digital conversion. The website was down, bookings were handled manually, and there was no client follow-up system.
What we did
- Conducted a full growth audit across channels: website, social, LINE OA
- Restructured the booking flow via LINE Official
- Introduced a review & rebooking system
- Designed a 90-day marketing plan (paid ads and retention) while protecting the spa's luxury positioning
Result
A clear roadmap to modernize the sales and marketing flow, giving the team immediate quick wins and a structured path to sustainable growth without extra headcount.